Easy Home Connections Mobile App Privacy Notice
OneSource Solutions, Inc. (“OneSource") is committed to safeguarding your privacy on our website located at www.osconnects.com ("Website") and on our Easy Home Connections mobile app (the "App"). We refer to the App and the Website together as the "Services". We use this privacy policy to clearly disclose to you our privacy practices in a manner that is easy to understand. If there is something you do not understand about our privacy practices, please feel free to contact us at
This Privacy Notice was last updated on April 1, 2022.
We may change this policy from time to time so please check back often. If we significantly change our collection, use, or disclosure practices, we will try to send you a notice via email if you have provided us with an email address.
What information do we collect from you?
We collect information when you use the Services to create an account, select and order services, schedule appointments and track order progress.
- When you register on the Services, we collect your name, phone number, email address, mailing address, username, password and other similar information.
- We also collect some or all of the above contact information when you express an interest about our products and services.
- When you report a problem with our Website or App we will collect contact information along with a description of your problem.
- When you contact us via the OneSource email address, we will collect your contact information and any information you include in your email.
- We also collect mobile device data described below.
How do we collect information from you?
We collect information directly from you when you provide it to us through our Services. We also collect information indirectly through by interfacing with your mobile device or computer. We may collect limited data from public databases, marketing partners, and other outside sources
Direct Collection: This includes information such as registration information, contact information, transaction information and information you share on the Contact Us page of our Website. If you do not want to share your information, you can choose not to participate in a particular service or activity. We collect much of the information listed above directly from you when you submit it on our Services.
Indirect Collection: As part of offering and providing customizable and personalized services, we use cookies and other online tracking technologies to store and sometimes track information about you. We may use these technologies to:
- Provide you with personalized content based on your use of our Services
- Enable you to more easily use our Website by remembering and using contact information, purchasing information, and registration information
- Evaluate, monitor and analyze the use of our site and its traffic patterns to help improve our site and services
- Assist us with ad reporting functions such as to learn which ads are bringing users to our Website
The types of technologies we use include:
Cookies. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Cookies enable us to identify your browser as a unique user. Cookies may involve the transmission of information from us to you and from you to us. Cookies may also be used by another party on our behalf to transfer information to us in accordance with their privacy statement. Some cookies are "persistent cookies." They are used by us each time you access our Website. Other cookies are called "session cookies." Session cookies are used only during a specific browsing session. We may use a session cookie, for example, to remember that you have already navigated through a particular menu, or that you have entered in age information for a portion of a site that is restricted by age. We may also use "analytics cookies" that allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our Website before, what you have previously viewed or clicked on, and how you found us. This information is provided anonymously for statistical analysis only. Analytics cookies are usually persistent cookies.
Web Beacons. We also employ a software technology called a clear GIF (Graphics Interchange Format), also known as a pixel tag or Web beacon. A clear GIF is a line of code that we place on our Websites or in e-mails which allows us to analyze our advertising and the general usage patterns of visitors to our Websites. These help us better manage content on our site by informing us what content or promotions are effective. Unless you consent, we do not collect personally identifiable information from you through the use of web beacons. You may not disable Web beacons.
Log Files. Like most standard website servers, we use log files. Log files track Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We utilize this information to analyze trends, administer the site, prevent fraud, track website navigation in the aggregate, and gather broad demographic information for aggregate use.
Social Networking. The Website permits you to use a third party social networking platform such as Facebook and YouTube. These plug-ins allow you to follow us on those services. When you use social networking platforms and plugins, you share your information with them and their privacy notice applies to their disclosure of such information. In addition, they may be able to collect information about you, including your activity or may notify your connections on the social networking platform about your use of our Website. Such services may allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising. Please note that their own privacy polices apply and we encourage you to read them. We may add new social networking plugins and buttons to our Website from time to time.
Linked Accounts: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and your logon process for the Services.
What choices do you have about the collection of information about you?
You can always choose not to submit information. You can disable cookies in your browser. You can choose not to use social networking plug-ins. You can opt-out of our marketing related emails.
Direct Collection. If you do not want to share your information, you can choose not to participate in a particular service or activity.
Cookies. You may disable browser cookies in your browser or set your browser to warn you when a cookie is being sent. You may lose some features or functionality when you disable cookies. Remember, also, that disabling cookies is browser specific. If you log on using Google Chrome, you must also disable cookies in Safari if you use that browser at a different time.
Web Beacons. It is not possible to disable Web beacons.
Log Files. It is not possible to disable log files.
Social Networking. If you do not want to share your information, you can choose not to use social networking plug-ins.
Marketing Emails. To ensure that you will not receive recurring marketing or other information from us unless you choose to, we will provide you with simple instructions on each marketing email from us for you to let us know that you have chosen to stop receiving such emails from us.
Do Not Track. Do Not Track (DNT) is a privacy preference that users can set in their web browsers. While the United States Federal Trade Commission has endorsed DNT, our Website does not support DNT codes.
Google Analytics. You may opt-out of Google Analytics collection by downloading the browser plugin “Google Analytics Opt-out Browser Add-on” here.
How do we use your information?
We use your information for a variety of business purposes including enabling you to use the Website and our services, to engage in marketing and communications with you, and to comply with our legal obligations.
We will use your personal information to:
- Enable you to logon to the Services.
- Notify you of other products, services and apps available from OneSource and our affiliates.
- Respond to user requests.
- Personalize online content so that is applies to you and your interests.
- Post testimonials on our Website that may contain personal information.
- Fulfil and manage orders, payments, returns and exchanges.
- Make our Website and App better.
- Administer sweepstakes, contests and other promotions.
- Enable user-to-user communications with each user's consent.
- Manage your user account and keep it in working order.
- Send you product, service and new feature information and other marketing and promotional communications.
- Keep our Services safe and secure (for example, for fraud monitoring and prevention).
- Compile, analyze and do research on our users' demographics and behavior.
- Detect, investigate and prevent activities that may violate our policies or be illegal.
- Provide you with personalized content based on your use of our Services.
- Evaluate, monitor and analyze the use of our Website and its traffic patterns to help improve our Website and App.
- Deliver targeted advertising to you.
Who is collecting information?
Except as provided in this Privacy Notice, only OneSource and our affiliates and service providers will have access to your personal account information and be able to collect information.
When you are using the Services and are asked for personal information, you are sharing that information with OneSource and our affiliates and service providers. If personal data is to be collected and/or maintained by any company other than OneSource or its affiliates, we will try to notify you in an updated version of this Privacy Notice. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service.
Information from Other Sources. In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources such as public databases, joint marketing partners, affiliate programs, data providers, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media account log-in information to facilitate easy access, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion.
Linked Sites: Websites to which we link may collect personally identifiable information about you when you visit those sites. The information practices of other websites linked to our websites are not covered by this Privacy Notice.
With whom does OneSource share my information?
We will not disclose any of your personally identifiable information except when we have your permission, when required by law, for security and compliance, to service providers working on our behalf, or if or if we sell our company or assets. We may also disclose information to third party partners in blinded or aggregated form that does not identify individuals.
These are some of the ways that your information may be disclosed:
Service Providers
We occasionally hire other companies to provide limited services on our behalf, including mailing, website development and operation, answering customer questions about products or services, sending postal mail or email, analyzing Website use, processing payments and processing data. We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other reason. We share information concerning the App and your mobile device with app distributors such as the Apple Store and Google Play.
Data in the Aggregate
We may disclose “blinded” aggregated data and user statistics and blinded and aggregated versions of the Client Data to prospective partners and other third parties. Blinded data is data that does not identify an individual person.
Other
We also may disclose your information in special cases. For example, when we believe that we must disclose information to identify, contact or bring legal action against someone who may be violating our Terms of Use, or may be causing injury to or interference with our rights or property, other website users or customers, or anyone else who may be harmed by such activities. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services.
As we continue to develop our business, we may buy or sell businesses or assets. In such transactions, confidential customer information generally is one of the transferred business assets. In the event of a transaction involving the sale of some or all of OneSource’s businesses, customer and site visitor information may be one of the transferred assets and may be disclosed in connection with negotiations relating to a proposed transaction. In such case, the transferred information may become subject to a different privacy policy.
How can I control my personal information?
To make a request to view, edit or delete your personal information, contact us at us at
We offer our customers choices for the collection, use and sharing of personal information. You may contact us at
If you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this website, you should contact us at
Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at
To ensure that you will not receive recurring marketing or other information from us unless you choose to, we will provide you with simple instructions on each marketing email from OneSource for you to let us know that you have chosen to stop receiving such emails from us.
How do you keep my information safe?
We use commercially reasonable efforts to protect your information when it is in our system.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
How do we store your information?
We store your data on protected servers of our cloud service providers, including our Customer Relationship Management (CRM) System. We delete or block your personal data as soon as the reason for storing it no longer applies. The data may remain stored beyond this period if required for legal compliance purposes applicable to OneSource. For example, we may need to retain documentation of our obligations and contractual commitments for legal document retention purposes. In such circumstances, we delete or block your personal data once the requirements cease to apply.
What else should I know about my privacy?
Please keep in mind that whenever you voluntarily disclose information online, that information may be accessible to other customers and users. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.
When you or we end your customer relationship with us, we will treat the information we have about you as if you were still our customer.
Your California Privacy Rights
California residents are entitled to additional protections under California Law including the right to request information about third parties to whom we disclose information for marketing purposes.
California Shine the Light Law
California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email or written request at the address below.
Make sure to state that you are a California Resident.
Do Not Track
Our website does not support DNT codes.
Do Not Track (DNT) is a privacy preference that users can set in their web browsers. While the United States Federal Trade Commission has endorsed DNT, our website does not support DNT codes.
California Consumer Privacy Act
Under the CCPA, you have the right to know what information is being collected and how it is being sold or disclosed, the right to say no to sales of your information, the right to access and delete your information and the right to equal service and price based on your privacy choices. To make a request, contact us at
We collect identifiers, personal information listed in the California Customer Records Statute, Commercial Information, and Internet or Other Network Activity Information. We collect this information from you through our Website.
This Privacy Notice for California Residents supplements the information contained in above in our general privacy policy and applies solely to visitors, users, and others who reside in the State of California.
Your Rights
The California Consumer Privacy Act ("CCPA") grants State of California residents the following rights, to:
- Know what personal information is being collected about them;
- Know whether their personal information is sold or disclosed and to whom;
- Say no to the sale of their personal information;
- Access their personal information;
- Have their personal information deleted; and
- Have the right to equal service and price, even if they exercise their privacy rights under this law.
Categories of Personal Information We Collect
We collect, or may collect, information that identifies you, your household or your device or is reasonably capable of being connected with or linked to you, your household, or your device ("Personal Information"). Personal information does not include public information available from government records, de-identified or aggregated information or information that is protected by certain laws such as HIPAA for health related information and the Gramm-Leach Bliley Act (GLBA) for certain financial information.
We collect the following categories of Personal Information:
- Identifiers
- First and last name
- Email address
- Mailing address
- Phone number
- Internet Protocol (IP) Address
- Personal Information Listed in the California
- Financial information
- Customer Records Statute
- The above identifiers
- Characteristics of Protected Classifications
- Not collected
- Commercial Information
- Information you disclose when you ask us a question about our website or services
- Information about product transactions with OneSource
- Biometric Information
- Not collected
- Internet or Other Electronic Network Activity Information
- Mobile device information and identifiers
- Geolocation Data
- Not-collected[Stinson1]
- Sensory Data
- Not-collected
- Professional or Employment-Related Information
- Not-collected
- Non-public Education Information
- Not-collected
- Inferences Drawn from Other Personal Information
- Not collected
Categories of Sources of Personal Information
We collect information from the following categories of sources:
- Directly from you. For example, when you register, submit information using our Website.
- From Third Parties. We may collect information from public databases, joint marketing partners, affiliate programs, data providers and other third parties.
How We Share Your Personal Information
We share information in each of the above categories as follows:
- All categories of information
- We will share information in all of the above categories if our company is sold or we engage in a merger or other such transaction.
- We will share information in all of the above categories of information in connection with a law enforcement request that is compliant with the California Electronic Communications Privacy Act.
- Identifiers
- We share identifiers with service providers who use that information only to provide services to us and assist with processing transactions on the Website.
- Personal Information Listed in the California Customer Records Statute
- We do not share this information.
- Internet or Other Electronic Network Activity Information
- We share this information with service providers who use it to provide services to us and assist with processing transactions on the Website.
How We Use Your Information
See "How Do We Use Your Information" above to learn how we use your information. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Your CCPA Rights
An amendment to the CCPA provides an exemption to the Right to Know and Right to Delete for personal information between a business and a person who is acting as an employee, director, officer, or contractor of a company, partnership, sole proprietorship, nonprofit, or government where the information is used in the context of a business transaction. This exemption is currently set to expire on January 1, 2023. Until that date, we will not respond to requests to know or delete that meet this exemption. We do not sell your information to third parties for monetary or other consideration. If we change that policy, we will add a Do Not Sell My Personal Information link to our Privacy Notice.
Who do users contact with questions or concerns about our Privacy Notice?
If you need further assistance, please send an e-mail with your questions or comments to
Privacy
OneSource Solutions, Inc.
500 NW Plaza
Suite 600
St Ann, MO 63074
United States
Your Nevada Privacy Rights
OneSource does not sell your personal information.
Nevada law (SB 220), permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. We do not sell your personal information to third parties as defined in Nevada law.
Special Privacy Provisions for Children Under 13
OneSource does not collect information from children under the age of 13.
Our website is not intended for use by those under the age of 13. It is directed towards our adult customers. If you are under the age of 13, please do not submit your information on our Services.